Sharpen Communication Skills for the Best Customer Experience
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Here’s a great talk about communication and the importance of good conversations.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
What it is , What It Costs, And How to Prevent It
Communication Skills Preventing Harassment Workplace Mistreatment