Sharpen Communication Skills for the Best Customer Experience
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Here’s a great talk about communication and the importance of good conversations.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Great leaders are not born, they are developed. The best leaders have learned how to empower their team to succeed.
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.