Employees who know how to communicate effectively in a variety of scenarios can provide the highest levels of customer satisfaction and loyalty. The secret isn’t charm; it’s practice.
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For Better or Worse, How Well You Speak Determines Your Success
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
In today’s world, brand crisis can emerge without warning. It’s critical that employees feel prepared to take on sensitive communication challenges.
